Privacy Policy
Last updated: June 2026.
Who We Are
OV Holidays Pvt Ltd ("OV Holidays", "we", "us") is a travel advisory company registered in Singapore (ACRA) and a subsidiary of Viluxur Group. This policy is governed by the Singapore Personal Data Protection Act 2012 (PDPA).
Our contact email is [email protected].
What Information We Collect
We collect personal information you provide directly to us when you:
- Submit a planning form or trip request
- Contact us via WhatsApp, email, or telephone
- Subscribe to correspondence or voyage proposals
- Become an OV Traveller Club member
This may include: your name, email address, WhatsApp or telephone number, travel dates and preferences, group composition, and any other information you choose to share in the context of planning a voyage.
We also collect limited technical information through our website analytics tools (Google Analytics 4 via Google Tag Manager), including page visits, session duration, and general location data (country/city level). This is used solely to understand how visitors use our website and to improve the experience.
How We Use Your Information
We use your personal information to:
- Respond to your voyage planning request
- Arrange travel on your behalf, including communicating with resort properties
- Send you voyage proposals, confirmations, and pre-travel briefings
- Maintain your relationship with your dedicated Travel Advisor
- Communicate relevant upcoming offers or rare availability windows, where you have opted in
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
How We Share Your Information
We share information only where necessary to arrange your voyage:
- Resort properties: To confirm reservations and communicate your specific requirements
- Transfer operators: To arrange seaplane, speedboat, or domestic flight transfers
- Our CRM system (TravelSys): To manage your voyage file and advisor relationship
- Brevo (email platform): To manage lifecycle communications where you have opted in
Data Retention
We retain your personal information for as long as necessary to fulfil the purpose it was collected for, including satisfying any legal, accounting, or reporting requirements. For active clients, this includes the duration of your advisory relationship with OV. For inactive contacts, we review retention on a regular basis.
Your Rights
Under the Singapore PDPA, you have the right to access and correct personal data we hold about you. You may also withdraw consent for us to use or disclose your personal data, subject to reasonable notice and any legal or contractual restrictions.
To exercise any of these rights, contact us at [email protected].
Cookies & Consent
When you first visit our website, a consent banner lets you accept or reject non-essential cookies. With the exception of strictly necessary cookies, none are set until you give your consent. You can change or withdraw your choices at any time via the Cookie Preferences link in the footer.
We group cookies into the following categories:
- Strictly necessary: Required for the site to function and to record your consent choice. Always active.
- Functional: Remember preferences such as your region. Set only with your consent.
- Analytics: Help us understand how visitors use the site — Google Analytics 4 and Microsoft Clarity (anonymised session and interaction analytics). Set only with your consent.
- Advertisement: Measure and support our marketing — Google Ads and the Meta (Facebook) Pixel — together with first-party cookies that attribute an enquiry to the campaign that referred you. Set only with your consent.
Our analytics and advertising tags are managed through Google Tag Manager and respect Google Consent Mode, so they load only after you accept the relevant category. For a full, always-current list of the specific cookies we use, open the cookie settings via the Cookie Preferences link in the footer.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of our services after any update constitutes acceptance of the revised policy.
Contact
For privacy-related enquiries: [email protected]